csmedi tour is a great all round company , however the communication between you and your rep is very confusing as you get all sorts of people communicating on behalf of your designated rep , we had a delayed emails but over all they got back to us eventually , answered most questions prescicley and promptly , there was a delay with our plane that was very daunting to my friend and i and could not get in contact with people by the name of jan and pam no numbers were connected at all and only means of contact was with wifi as didnt have sim and had to communicate through email that was scary , then we had a driver pick us up from airport who got lost and took us on a two hour drive at midnight that was also very scary , as we had no numbers to call so reccomend charged phones and sim card etc over all once at destination we heard from a rep