Surgery Travel Back Warranty.

CosMediTour and our Plastic Surgeons and Hospitals always have your best interests at heart and will do everything we can to support you through your journey. Your peace of mind is essential to us, so we offer eligible clients the optional Surgery Travel Back Warranty starting from only $390.

This warranty ensures you have the necessary support if any concerns arise post-surgery. Each claim is evaluated case-by-case, as every situation is unique.

* Terms and Conditions Apply.

Surgery Travel Warranty
Surgery Travel Back Warranty

HOW DOES IT WORK?

If within 12 months from Surgery, you contact CosMediTour with a concern:

  • You will be asked to present information as requested by your Plastic Surgeon, as follows and not limited to: photos, UltraSound, a GP or a local Plastic Surgeon report. Please note that the Warranty does not cover the cost of acquiring these items .
  • The Surgeon, Hospital, and CosMediTour will review your case.
  • If it is deemed that an objective surgical shortcoming is a direct result of the surgery and your Surgeon has approved and recommended a corrective surgery, the Warranty will be applied.

WHAT IS COVERED BY THE WARRANTY?

  • 1x Return Flights to Thailand (up to a value of AUD $1,500)
  • Up to 14-Nights Hotel Accommodation in Thailand
  • Airport-Hotel-Hospital Transfers in Thailand
  • CosMediTour Client Support Services

WHAT IS NOT COVERED BY THE WARRANTY?

  1. Additional costs:
    • Specialist Consultation/s
    • Any type of Medical or Pathology testing
    • Extra medical supplies and medications
    • Extra Nights in Hospital and hotel / and companion/s
  2. Client’s cosmetic or aesthetic expectations not being met. For example, if  client is dissatisfied with:
    • Scarring of any kind – Prominent, Hypertrophic, or Keloid Scarring
    • Implant size or shape after an Augmentation
    • Breast position after Breast Lift
    • Breast size after a Breast Reduction
    • Nose size or refinement after Rhinoplasty
    • Wrinkles and lines after a Facelift
    • Minor skin laxity after any Abdominoplasty, Arm Lift, Thigh Lift, or Facelift procedures
  3. Clients changing their mind
  4. Any cosmetic or aesthetic outcome
    • That has been directly affected by the Client’s pre-operative anatomy, including asymmetry.
  5. Complications that arise while you are in Thailand for your initial surgery:
    • Specialist consultations
    • Any additional tests and examinations
    • Re-suturing and Admission to ICU
    • Extra nights in the hospital
    • Additional procedures
    • Fat Necrosis or Infection Treatments.
  6. Costs associated with gathering documentation and information to support your claim:
    • Photos, UltraSound, and a GP or local Plastic Surgeon report
    • Medical Treatments, Testing or Consultations in Australia.
  7. Concerns raised more than 12-months after surgery.

Frequently Asked Questions.

What Are The Terms & Conditions?

Before purchasing the Warranty, please take a moment to read the T&Cs carefully. This document is a crucial guide to understanding the warranty agreement’s scope, limitations, and obligations.

WHEN WILL I GET MY CORRECTIVE SURGERY?

The final results can take up to 12 months to become evident. During this time, the body undergoes a gradual healing process, and changes continue.

To ensure an accurate assessment of the outcome and to allow sufficient time for any residual swelling or adjustments to settle, any revision surgery is typically scheduled 6 – 12 months after the initial surgery. This time allows the Surgeon, the Hospital Board, and CosMediTour to more accurately assess the case and make informed decisions about the revision.

Does the warranty cover me for any issues that occur while I am in Thailand?

No, the Warranty applies only in the event you need to return to Thailand. If any complications occur while you are in Thailand:

  • The Hospital will charge you directly for any additional nights or procedures, testing, specialist consultations or other treatments including re-suturing, fat necrosis or infection.
  • CosMediTour will oversee any issues that occur in Thailand and ensure that the hospital is acting fairly when incurring any extra costs, and these will be kept to an absolute minimum.

Does the warranty cover any Costs Incurred In Australia?

No, the Warranty applies only if you need to return to Thailand. The Warranty does not cover the following items:

  • Any Treatments or Surgery in Australia
  • Any Post-Operative Care in Australia, including GP appointments, wound care, suture removal or UltraSounds

Can I get Insurance for Surgery in Thailand?

Medical Travel Shield is an Australian-based company offering overseas plastic surgery insurance. For more information, please refer to their website. We strongly encourage you to conduct your research to find the insurance provider that best suits your individual needs.

When will My Warranty Be Voided?

Several circumstances will result in your warranty becoming invalid. This includes:

  • The client is not following pre and post-operative care instructions provided by CosMediTour and their Plastic Surgeon:
    • Smoking or Vaping
    • Alcohol Consumption
    • Post-Operative Rest
    • Wearing Post-Surgery Compression Garments
    • Ensuring Adequate Wound Care
  • Client not taking an active role in recovery and wound care
  • Client not attending post-surgery follow-up consultation with their Surgeon
  • The client chooses to alter any aspect of their procedure against the Surgeon’s recommendations