The Surgery Travel Back Warranty (“the Warranty”) Terms and Conditions are issued by CosMediTour (Consulting) Pty Ltd (“CosMediTour”) ACN 115 250 452 of Suite 1B/9 Ouyan St, Bundall Queensland Australia, and “the Client” acknowledges who and accepts the Terms and Conditions as follows:

1. GENERAL

1.1 The Warranty only applies to and is valid for a Client who has booked with CosMediTour one or more of the following primary surgery procedures: 

a) Breast procedures:  Breast Augmentation, Breast Lift, Breast Lift and Augmentation, Breast Reduction without Augmentation;

b) Body procedures: Tummy Tuck, Extended Tummy Tuck, Belt Lipectomy, Arm Lift and Thigh Lift;

c) Mummy Makeover procedures: Breast procedures (listed above) combined with Abdominoplasty procedures (listed above);

d) Face, Neck and combination procedures: Face Lift, Face and Neck Lift, Brow Lift, Forehead Lift;

e) Nose procedures: Rhinoplasty, Nose Correction with or without septoplasty;

f) Other procedures and combinations: Upon review and acceptance at  CosMediTour's discretion.

1.2 The Warranty is unavailable for previous secondary procedures, also known as 'Revision Surgeries'.  You must disclose all past cosmetic treatments or surgeries.

1.3 The Warranty is for one-time use only.

1.4 The Warranty is subject to the Hospital and operating Surgeon’s standard terms of acceptance of patients for surgery.

1.5 The Warranty is NOT Insurance of any kind and does not cover any outpatient or inpatient medical costs, such as medication or bandages.

1.6 The Warranty must be purchased by the Client and accepted by CosMediTour before departure for surgery in Thailand.

1.7 Clients are responsible for comprehending all information conveyed during the arrangements process before departure, whether communicated over the phone or via email with CosMediTour personnel.  

1.8 The Warranty applies for corrective surgery at Samitivej Chinatown Hospital (SCT) in Bangkok, ViMUT Hospital in Bangkok, and Phuket Plastic Surgery Institute (PPSI) in Phuket.

1.9 The Warranty is valid for 12 months from the initial surgery date.

1.10 CosMediTour will objectively assess all claims and, subject to the terms of our Privacy Policy, may share certain personal information, such as your medical history and photos, with other Plastic and Reconstructive Surgeons that CosMediTour is associated with to obtain further professional opinions relating to your surgical outcomes and claims.

1.11 CosMediTour, the Hospital, the Hospital Review Board, and the Surgeon will assess each Warranty claim individually on a case-by-case basis. The Warranty may provide complete, partial, or no coverage for surgical costs, including but not limited to hospital and surgeon fees. Coverage for surgical expenses is only available for verified objective surgical errors, not aesthetic concerns.

1.12 All communications with CosMediTour must be objective, fair, and reasonable during the review process on your behalf.

1.13 You must email quality photographs to CosMediTour within 4 weeks of the surgery, then 3 months and 6 months after the surgery.  CosMediTour is not responsible for following up or reminding clients of these photos.

1.14 The Warranty will cover, as determined and arranged at the discretion of CosMediTour, your hotel accommodation and ground transfers in Thailand and your return flights to Thailand. The cost is capped at a maximum value of AUD $1,500. The Client is responsible for any costs exceeding this amount.

1.15 Pending review by CosMediTour, your surgeon and the hospital, the Warranty may offer full, partial or no coverage of the surgery costs themselves, including but not limited to hospital and surgeon’s fees. Coverage of surgical costs is only available for proven objective surgical error, not aesthetic complaints.

1.16 Not all aesthetic plastic surgery procedures result in ideal outcomes, and the unpredictable nature of the surgery, along with client expectations, individual anatomy, and genetics, may lead to corrective surgery.

1.17 The Warranty is only valid for cases where valid concerns or issues arise directly from the surgery, surgeon, or hospitalisation. 

1.18 In the event of capsular contracture, for first-time breast augmentation clients with implants less than 500cc, the Warranty will cover this, including the cost of replacement comparable implants, provided there is complete documentation and detailed reports within 12 months post-surgery. The Surgeon / Hospital will determine the appropriate implants and any associated costs will be discussed.

1.19 Before any arrangements for your return to Thailand can be confirmed, any corrective surgery must receive written acceptance and approval from the original plastic surgeon, Hospital, and CosMediTour. This review process may take several weeks or longer.  

1.20  You may need to wait an additional 6 to 12 months post-surgery for the Surgeon and Hospital to finalise corrective surgery; at this point, another review can be done.

1.21 In the case of Client negligence or other breaches of the Warranty conditions resulting in the requirement for revision or corrective surgery, the Warranty contribution, if any, will be determined on a case-by-case basis.

1.22 In the case of Client negligence or other breaches of the Warranty conditions that necessitate revision or corrective surgery, any Warranty contribution will be assessed on a case-by-case basis and may be voided completely.

1.23 Surgeon post-surgery instructions must be followed, including compression garments, which, when recommended, must be worn according to your surgeon’s instructions.

1.24 You must follow pre and post-surgery care instructions, which include medication recommendations, wearing compression garments, and avoiding certain activities.  You must complete the post-surgery follow-up consultation (at the set time given to you at the hospital) with your Surgeon.

1.25 You must stop smoking and/or vaping for at least 6 weeks before and post-surgery AND any alcohol  4 weeks before and post-surgery.

2. TRAVEL

2.1 All travel arrangements must be booked by and paid to CosMediTour and confirmed within 48 hours of notification to the Client.  Delays in confirmation by the Client may incur re-booking costs.   There will be no reimbursements for any direct travel purchased by clients. 

2.2  If you cancel flights and other travel arrangements booked under the Warranty, cancellation fees will apply, and re-booking will be determined on a case-by-case basis.

2.3 The surgery date must be confirmed at least 90 days before the scheduled travel date to give CosMediTour enough time to arrange everything. No bookings will be accepted within 60 days of surgery or during Phuket's high/peak season, typically from 1 December to 1 April. Clients wanting to travel during these peak seasons will be responsible for additional flight and hotel costs.

3. CLAIMS

3.1 If a claim relates to the 'aesthetic outcome' of surgery, the Surgeon and Hospital will determine if corrective surgery is necessary.

3.2 Combining a Breast Lift or Breast Reduction with a breast implant in a one-stage procedure is considered high risk. If you decide to add an implant during your consultation and then have post-surgery concerns, any Warranty Claim will be evaluated on a case-by-case basis or voided.

3.3 Breast implants requested by you in a different shape, size, and profile from your original implants will be determined by the Surgeon and Hospital, and additional costs will apply.

3.4 After returning from Thailand following breast surgery, if you have any concerns such as capsular contracture, implant displacement, shape alteration, or potential hardening, it is essential to seek a professional medical consultation for a thorough examination.  Please submit all relevant reports, including ultrasound and/or MRI, detailing the diagnosis for review by CosMediTour, the Surgeon, and the Hospital.

3.5 CosMediTour will not accept any client self-diagnosis of any potential issue.

3.6 The cost of consultations, physical examinations, pathology, radiology, and other tests undertaken by the Client to determine the need for corrective surrey are not covered.

4. VALIDITY

4.1 The Warranty is not valid for:

a) Inherent risks of cosmetic plastic surgery, including but not limited to;  seroma, hematoma, infection, necrosis, pain, numbness and changes in sensation, asymmetry, areola bleed, scar puckering, rippling, double bubble, continued sagging of breasts, face/ jowls/neck
b) Emergency medical treatments, treatment for infections, scar revision, scar debridement, seromas, hematomas, pain
c) Any changes to surgery outcome associated with weight gain or loss or pregnancy following surgery.
d) Dissatisfaction with implant size or available implants at the time of surgery.
e) Subjective opinions of aesthetic surgery outcomes
f) Post-surgery aesthetic claims made that are minor or may require touch-up procedure/s are not covered.
g) Any natural asymmetry and difference in size and shape of a client’s breast before surgery may still be evident following surgery.
h) Any post-surgery cosmetic surgery procedures, except in the case of emergencies or acute complications, may be performed by another surgeon
i) History of prolonged smoking that may significantly impact your recovery and results, particularly for Face/Neck Lift clients.  It is essential to have ceased smoking for at least 12 months prior to surgery.

4.2 The recovery period post-surgery in Thailand is crucial to your healing and results. You must prioritise rest and recovery, avoiding unnecessary activities, such as but not limited to;  excessive shopping, bars, nightclubs, tourist group tours, public transport in peak hours, trekking, elephant rides, boat tours, and kayaking.

4.3 You must remain in Bangkok or Phuket (place of surgery) for the duration specified by your Surgeon. Any early departures within this time frame require Surgeons’ approval and sign-off.

4.4 After returning from Thailand following surgery, if you experience any emergencies such as acute pain, severe swelling, or infection, you must seek immediate medical assistance from a licensed healthcare practitioner or Hospital.  After treatment, you must obtain a medical report detailing the diagnosis and treatment received and promptly notify CosMediTour with all relevant information. Timely communication with CosMediTour is essential to ensure the Warranty is valid.

4.5 The Warranty becomes null and void if the Client or someone on their behalf posts negative, unreasonable, or critical remarks about CosMediTour on public websites, review platforms, and social media. Due to privacy regulations, CosMediTour cannot address these comments using any of the client’s medical information. As a result, such publications can harm CosMediTour’s brand and reputation.

DISCLAIMER

Liability: CosMediTour does not guarantee the outcome or any results of any Client Surgery or other procedure performed by a Surgeon or healthcare provider. CosMediTour is a “facilitator and organiser” only, assisting Clients after they have chosen and confirmed to proceed with surgery, by organising arrangements for surgery, dates, travel and accommodation only. CosMediTour does not accept any liability in contract or in tort for any miscommunication, misunderstanding, injury, surgery and other procedure outcomes, damage, communication delays, loss, delay, additional expenses incurred or inconvenience caused directly or indirectly by force majeure, unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any surgery and associated travel organised by CosMediTour on the Client’s behalf. The Client agrees to release, defend and hold harmless CosMediTour and its officers, employees and agents from any and all such liability and indemnify each of them and CosMediTour severally against any claims that may be made by or on behalf of the Client related to entering into any Agreement with CosMediTour and/or any use of its Website, and social media pages in any manner.

Version: CMTCSTWT&C/V11:04/2024

I (“The Client”) declare that I have read and clearly understand and acknowledge ALL of the above points of the Surgery Travel Warranty Terms and Conditions and Disclaimer and wish to purchase my eligible Surgery Travel Warranty.