CosMediTour (Consulting) Pty Ltd

CosMediTour (Consulting) Pty Ltd (“CosMediTour”) ACN 115 250 452 of Suite 1B/9 Ouyan St, Bundall Queensland Australia, and “the Client” acknowledges who and accepts the Terms and Conditions as follows:

1. Deposit

1.1 You will be required to pay a deposit when booking. All deposits are non-refundable. Final payment is required no later than 6 weeks before your surgery date.

1.2 The deposit may be applied as a once-off contribution towards a procedure valued over $5,990 AUD booked through CosMediTour Australia or CosMediSmile with a surgery or treatment date within 24 months from the invoice issue date.

1.3 The deposit secures your preliminary quote for a validity period of 12 months from the date of deposit payment. Surgery scheduled outside of the 12-month validity period is subject to any applicable price increases.

1.4 Surgery Deposits are non-refundable if you cannot attend your booked and scheduled surgery date. Your Surgery Deposit can be used as a credit towards a new CosMediTour surgery date within 24 months from the invoice issue date.

2. Amendment and Cancellation Fees

2.1 Amendment or Cancellation by the Client more than 30 days before the Confirmed Surgery Date will incur an Amendment fee of $150 or a Cancellation Fee of $350.

2.2 Amendment or Cancellation by the Client within 30 days of the Confirmed Surgery Date will incur an Amendment fee of $250 or a Cancellation Fee of $500.

2.3 Amendment or Cancellation by the Client within 7 days of the Confirmed Surgery Date will incur an Amendment fee of $300 or a Cancellation Fee of $1000.

2.4 Cancellation of the Surgery by the Surgeon at the time of Consultation, or after the Consultation and before the Confirmed Surgery, and as a result of the Client’s non-disclosure of medical history, medications or non-compliance with pre-surgery CosMediTour Guidelines and Conditions will incur a $2000 Cancellation Fee, an Administration Fee of $500 will apply, and any costs incurred including but not limited to all medical tests at the hospital, surgeon consultation, hospital inpatient accommodation, and all transfers.

2.5 If the Surgeon or the Medical Team, including the Anaesthetist, cancels the Surgery in the interests of patient safety due to increased patient risk, and not as a result of the Client’s non-disclosure of medical history, medications or non-compliance with pre-surgery CosMediTour Guidelines and Conditions, no Cancellation Fee will apply, however, an Administration Fee of $500 will apply, and any costs incurred including but not limited to all medical tests at the hospital, surgeon consultation, hospital inpatient accommodation, and all transfers.

2.6 Cancellation of the Surgery by the Client at the time of Consultation with the Surgeon, or after the Consultation with the Surgeon and before the Confirmed Surgery will incur a $1000 Cancellation Fee, an Administration Fee of $500 will apply, and any costs incurred including but not limited to all medical tests at the hospital, surgeon consultation, hospital inpatient accommodation, and all transfers.

2.7 Cancelled Accommodation bookings within 30 days of the Client’s scheduled check-in date will also incur hotel cancellation fees, which can be up to 100% of the Accommodation cost.

2.8 The Deposit cannot be applied to Amendment and Cancellation Fees.

2.9 We strongly recommend that you take out a suitable Travel Insurance Policy.

3. Finance Application Denied

3.1 In the event that you can provide evidence of being denied finance through a third-party finance company or bank within 10 business days of paying your deposit, you will be entitled to a refund of your Booking Deposit less an administrative cancellation fee of $150.

4. Processing Refunds

4.1 Bank account details must be provided to CosMediTour in writing by email. Once bank account details are received, refunds will be processed on a Wednesday and may take up to 3 days to arrive in your account. Providing the wrong account details for a refund will incur a $25 AUD re-processing fee.

5. GOVERNMENT IMPOSED TRAVEL RESTRICTIONS

5.1 If you cannot travel due to government-imposed travel restrictions or restrictions imposed within 30 days of your surgery date, you can postpone, and an administration or cancellation fee of $150AUD will be applicable.

5.2 CosMediTour is not responsible for advising of any applicable government travel restrictions. All clients must ensure they research and keep up to date with ongoing travel restrictions by accessing the applicable government resources.

CMTCCP/V11:021/2025